Hospitality Hotel Group has more than twenty years of hotel management experience ranging from limited service to full service and resort property management.

The fundamental task of management is to create a complete organization that is substantially more productive than the sum of its individual components. Every decision and action within the organization must strategically support the immediate and long-range objectives of each individual property.

Hospitality Hotel Group offers comprehensive skill and operational experience in spa, resort, hotel, casual dining and golf properties. Our finance, operations, marketing, management and development staff work collaboratively to deliver a quality guest experience, with a focus on both the top and bottom line.

Hospitality Hotel Group is dedicated to providing valuable management that will produce very successful properties. Our commitment to excellence and strong work ethic has allowed us to become a preferred management company with the industry's leading franchisors, including InterContinental Hotels Group, Choice Hotels International, Best Western International, Wyndham Hotels Group and Houlihan’s Restaurants.


Our accounting team provides comprehensive hotel financial services including processing of accounts payable, accounts receivable, payroll, time and attendance and daily cash management. Our team is led by our Chief Financial Officer, Terry Looney, a CPA with 23 years of hotel finance experience. Monthly financial statements, iincluding balance sheets and income statements, are prepared for ownership.

Routine site visits are conducted to ensure operating efficiency and administrative accuracy. In addition to an inspection of the property, an analysis is conducted on payables and receivables, cash handling and reporting methods, employment records, accuracy of daily reports and a review of all front office and administrative procedures.


A strong emphasis is placed on an effective sales and marketing department. We have identified several marketing goals, that when met, have proven to add to the revenue growth of each of our hotels.

Marketing plans are in place for each property and reviewed regularly to ensure allocated money is spent wisely. With many years of combined experience in the hotel industry, Directors of Sales fulfill a valuable component within the properties.


Hospitality Hotel Group has 20 years of experience managing hotel food and beverage operations. We have expertise in catering sales, meeting and conference planning, restaurant management, as well as extensive beverage operations knowledge. Our team is led by our Corporate Food and Beverage Director, Cary Jackson, with 25 years of food and beverage experience.

Food and beverage services are provided in the most profitable manner possible while exceeding guest expectations. Most recently, Hospitality Hotel Group has ventured into franchised casual dining with Houlihan’s Restaurant + Bar.


Our human resource department is committed to delivering the tools and services each property needs to ensure the success of its team of colleagues.

Training
There is no substitute for excellent training in a customer service environment. Our managers receive both hotel franchise training and participate in our specially designed program using techniques developed by one of the world’s best training organizations, the Education Institute.

Policies
New-Hire orientations are designed to present new staff members with our basic staff policies and procedures. Our handbook is reviewed and new staff is welcomed to the organization. Our vision and values are reiterated along with specific operational, job-specific goals and objectives.
Communication is the foundation of all successful professional relationships. We strive to maintain an open line of communication and have established basic guidelines to actively manage this process assuring minimal exposure to owners and a stable and satisfied workforce.


Hospitality Hotel Group has a centralized system of processing payroll using ADP payroll software. All employee paperwork is prepared at the property level, where it is then forwarded to our office for processing. Payroll is processed bi-weekly from our office in Harrisonburg, Virginia with verification of hours and wages handled by the property. This system allows our managers more time for building relationships with colleagues and customers.


Hospitality Hotel Group has been very successful in developing hotels for its owners. From the initial proforma analysis to the subsequent management, we provide a complete financial package and assist in obtaining financing. Through our experience we have developed a network of architects and interior decorators experienced in hotel projects. We are distributors for and have excellent relationships with suppliers of furniture, fixtures and equipment and have strong purchasing power. Throughout the years, we have worked with key franchisors and can assist with securing the brand that fits your needs.


Hospitality Hotel Group asset management services assist investors and owners with their real estate portfolios. These services include coordinating ownership transition, analysis of hotel data, property performance summaries, monthly budgets and capital improvement reviews, financial statement analysis, sales and marketing evaluations, financing and debt restructuring, and internal controls.